PRIVACY POLICY

Introduction

Aestivo Ltd ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us, whether through our website, email communications, or other means.

By engaging with us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services or providing personal information.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Identifiable Information:

• Name

• Contact details, including email address, phone number, and postal address

• Payment details, where applicable

1.2 Technical Information:

• IP address

• Browser type and version

• Operating system and device information

1.3 Usage Information:

• Details about your use of our website, products, and services

• Preferences and interests, based on your interactions with us

1.4 Communication Data:

• Correspondence via email, phone, or other methods

• Feedback, inquiries, or complaints you submit to us

2. How We Use Your Information

We process your information for the following purposes:

2.1 To Provide Services:

• Fulfilling your orders and requests

• Communicating about your orders, accounts, or transactions

2.2 To Improve Our Services:

• Analysing usage patterns to enhance customer experience

• Conducting research and surveys

2.3 Marketing and Promotional Activities:

• Sending newsletters, offers, or updates about our products and services (only where explicit consent has been given)

2.4 Compliance with Legal Obligations:

• Complying with applicable laws and regulations

• Responding to legal claims or law enforcement requests

3. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data with trusted third parties for the following reasons:

3.1 Service Providers:

• Payment processors

• Delivery and logistics providers

3.2 Legal and Regulatory Authorities:

• Where required by law or to protect our legal rights

3.3 Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:

4.1 Encryption: Secure transfer of data through encryption protocols.

4.2 Access Control: Restricting access to personal data to authorised personnel only.

4.3 Regular Monitoring: Monitoring our systems for vulnerabilities and breaches.

5. Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, we securely delete or anonymise your data.

6. Your Rights

You have the following rights concerning your personal information:

6.1 Access: You may request a copy of the data we hold about you.

6.2 Correction: You can request corrections to any inaccurate or incomplete information.

6.3 Deletion: You may request the deletion of your data where it is no longer necessary for the purpose it was collected.

6.4 Objection: You may object to the processing of your data for specific purposes, such as marketing.

6.5 Data Portability: Request the transfer of your data to another organisation in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [Insert Contact Email]. We will respond within the timeframe required by applicable law.

7. Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device that collect information about your use of our website. You can manage your cookie preferences through your browser settings.

For more details, please see our [Cookie Policy].

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or other circumstances. Any updates will be posted on our website with a revised "last updated" date.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

Aestivo Ltd
Unit 2, 9b Park Hill,
London, SW4 9NS
Email: info@aestivo.co.uk